Terms and Conditions
Please read these terms and conditions carefully, and keep for future reference.
Surecube Innovation Limited T/A Irish Web Experts registered in Ireland (Company Number 570412) provides Website design & development, Search Engine Optimsation services, bespoke software development, Training and other similar services, (hereinafter referred to as the “Services”). These Terms and Conditions supersede all previous representations, understandings or agreements, unless specifically agreed otherwise by both Parties, in writing. All work is carried out by Surecube Innovation Limited on the understanding that the client has agreed to Surecube Innovation Limited’ terms and conditions. By selecting Surecube Innovation Limited services, Client formally agree to these Terms & Conditions, and any policies, guidelines or amendments thereto that may be necessary from time to time. Should we update the Terms & Conditions in the future, those updates will appear on this page.
The Client agrees that it shall defend, indemnify, save and hold Surecube Innovation Limited harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against Surecube Innovation Limited, its agents, its Clients, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by the Client, its agents, employees or assigns. Client agrees to use Surecube Innovation Limited’ services and facilities at their own risk and agree to defend, indemnify, save and hold Surecube Innovation Limited harmless from any and all demands, liabilities, costs, losses and claims including but not limited to attorney’s fees against Surecube Innovation Limited or it’s associates that may arise directly or indirectly from any service provided or agreed to be provided or any product or service sold by the Client or its third parties. Client agrees this indemnification extends to all aspects of the project, including but not limited to web site content and choice of domain name.
Client also agrees to defend, indemnify and hold harmless Surecube Innovation Limited against any liabilities arising out of injury to person or property caused by any service provided or agreed to be provided or any product or service sold by the Client or third parties, including but not limited to, infringement of copyright, infringement of proprietary rights, misinformation, delivery of defective products or services which is harmful to any person, business, company or organisation.
This agreement shall be governed by Irish Law.
All alterations for web sites projects are to be requested in writing either by email or postal mail by the Client. After the specified allowed hours of alterations have been completed, Surecube Innovation Limited reserves the right to advise the Client as such and send a separate quotation to the Client and to request payment for any further alterations. Surecube Innovation Limited reserves the right to request payment be received for further alterations before continuing work. Additional work requested by the Client which is not specified in the agreed quotation is subject to an additional quotation by the Surecube Innovation Limited on receipt of specification. If the work is needed as part of an existing project then this may the effect timescale and overall delivery time of the project. Upon completion of an agreed design the Client is asked to confirm in writing by email or postal mail that the design is signed off as complete and agree that any further design alterations are chargeable.
Client agrees to provide any needed information and content required by Surecube Innovation Limited in good time to enable Surecube Innovation Limited to complete a design or web site work as part of an agreed project. Surecube Innovation Limited endeavours to create pages that are search engine friendly, however, Surecube Innovation Limited gives no guarantee that the site will become listed with search engines or of certain search results. In no event shall Surecube Innovation Limited be held liable for any changes in search engine rankings. If an error or issue with the design or code arises during the project which does not allow the design or code to match the original specification, then Client agrees that Surecube Innovation Limited can apply a nearest available alternative solution. Surecube Innovation Limited reserves the right to assign subcontractors in whole or as part of a project if needed. All communications between Surecube Innovation Limited and Client shall be by telephone, email, Skype or postal mail, except where agreed at Surecube Innovation Limited discretion.
The web site design project delivery shall be completed upon receipt of the payment associated with delivery. Delivery may be accomplished by publishing or electronic transfer. The client assumes all responsibility for the use and functionality of the web design project. After site completion, a Client or a third party of their choosing may wish to edit their web site code themselves to make updates. However, the Client agrees that in so doing they assume full responsibility for any issues which occur as a result of changing the code themselves.
If Client or a third party of their choosing edits the web site code and this results in functionality errors or the page displaying incorrectly, then Surecube Innovation Limited reserves the right to quote for work to repair the web site. Client agrees that it is their responsibility to have regular backups of their website made by themselves or the third party hosting services in case of a software or hardware failure at the third party hosting servers.
Project Completion Date
Surecube Innovation Limited and the client must work together to complete the web design project in a timely manner. If the client does not supply Surecube Innovation Limited with complete text and graphic content for this web design project within 15 days of the date of commencement the entire amount of the agreement becomes due and payable. If the client still has not submitted all the required contents within 30 days after initial payment, an additional continuation fee of 15% of the total agreement price will be assessed for each month until the web design project is published or the client cancels the web design project in writing.
Surecube Innovation Limited shall make every effort to ensure sites are designed to be viewed by the majority of visitors. New layouts are tested with older browsers to ensure as much compatibility as possible. Client agrees that Surecube Innovation Limited cannot guarantee correct functionality with all browser software across different operating systems. Clients agree that after handover of files any updated software versions of the main browsers Internet Explorer and Mozilla Firefox, domain name setup changes or hosting setup changes thereafter may affect the functionality and display of their web site. As such, Surecube Innovation Limited reserves the right to quote for any work involved in changing the web site design or web site code for it to work with updated browser software, domain name or hosting changes.
Scope of Work and Estimation
The Client agrees that changes required over and above the estimated work or required to be carried out after acceptance of the draft proposal will be liable to a separate charge. The Client also agrees that Surecube Innovation Limited holds no responsibility for any amendments made by any third party, before or after a design is published. Any indication given by Surecube Innovation Limited of a project’s duration is to be considered by the Client to be an estimation only (Approximate date and not the actual completion date). Surecube Innovation Limited cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by Surecube Innovation Limited for the initial payment or by date confirmed in writing by Surecube Innovation Limited.
Open Source Development and Use of Third Party Extensions
Open source software is software with source code that anyone can inspect, modify, and enhance. The software is an amalgamation of the code of many contributors who are continually releasing code updates and bug fixes for the open source software. Open source software may not be always bug-free and needs to be updated regularly to fix the bugs in previous releases. It may be possible that some open source software have not been updated for a long time. The Client accepts responsibility for ensuring timely updates of their open source software.
There is no guaranteed support from open-source vendors. Some free software programs don’t have a large user base, and therefore the user support for certain programs can be lacking or nonexistent. As open source systems are free to view and modify, it is also open to potential hacking and security breach. Security patches and software protection measures will need to be applied. Surecube Innovation Limited is not liable for any hacking or security breaches to the website or software. Client is fully responsible for taking backups, applying patches to the software, adequate hosting, and taking various other security measures to safeguard the website or software.
During website or custom software development, we may integrate third party software/extensions/plugins to satisfy the client requirements to lower costs of total development. In this case, we will suggest / recommend the most suitable available plugins/extensions that can fully/partly satisfy client requirements. On client approval of such extensions/plugins, we will integrate into the software/website. Licenses of any third party software must be obtained or purchased by the Client. We may assist the client to purchase licenses on behalf of the client but sole responsibility of third party software/extension licenses is with the Client. Client will ensure he/she is fully aware of the full functionality and capability of any third party software/extension. It may not be possible to modify functionality of third party software/extensions. Any support or maintenance of third party software/extension will be from the respective vendor. Client is responsible for requesting support from the third party software vendor if/when required. We will assist Client.
Prices are subject to change without notice.
For any work Surecube Innovation Limited requires a payment to be received in advance for the work being carried out and before handover of files, except where agreed at Surecube Innovation Limited’ own discretion. The Client chooses either to pay the full cost in one payment or split the cost into 2 payments to be agreed with Surecube Innovation Limited. Should the cost be split into 2 payments then the first half of the payment is to be received before work commences and the second payment to be received when requested by Surecube Innovation Limited half-way through the project before commencement of further work. Once the final payment has been received and the work finished, the files will be handed over to the Client.
Charges for any additional services over and above the estimated design, will become fully payable at the time of estimate or quotation acceptance. Publication and/or release of work carried out by Surecube Innovation Limited on behalf of the client, may not take place before cleared funds have been received. Once an invoice is sent to the Client it must either be paid either by bank transfer, cheque made payable to “Surecube Innovation Limited” and sent with proof of posting to the Surecube Innovation Limited postal address, or paid online with major credit card via Paypal secure online payment.
All invoices must be paid in full within 7 days of the invoice date, except where agreed at Surecube Innovation Limited’ own discretion.
Surecube Innovation Limited reserves the right to decline further work on a project if there are invoices outstanding with the Client. Clients with accounts in default agree to pay Surecube Innovation Limited reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Surecube Innovation Limited in enforcing these Terms and Conditions. All invoices are submitted by email except where required otherwise by regulations or agreed at Surecube Innovation Limited’ discretion. Surecube Innovation Limited reserves the right to remove it’s work for Client from the Internet if payments are not received.
Client may request that Surecube Innovation Limited cancel a project in writing by email or postal mail to Surecube Innovation Limited and the project is cancelled only if Surecube Innovation Limited confirms work has not been started on the project. If Surecube Innovation Limited has begun or completed the work and the Client no longer requires the files but have agreed to the work, they are still obliged to pay Surecube Innovation Limited for the work that has been carried out. Surecube Innovation Limited reserves the right to terminate a project with a Client at any time without prior notification if it finds the Client in breach of these terms and conditions. Surecube Innovation Limited shall be the sole arbiter in deciding what constitutes a breach. No refunds are given in such a situation. If a Client wishes to terminate service from Surecube Innovation Limited and transfer their web site information elsewhere, Surecube Innovation Limited could assist with any data extraction and transfer work subject to Surecube Innovation Limited’s standard hourly rates.
We do not issue refunds for non-tangible irrevocable goods such as research, design and development work, website listings, advertisements, downloads and other digital goods. As a Client you are responsible for understanding this upon purchasing any such item or service from us. Deposits for new websites and website re-designs cover initial research, design and development work and are non-refundable. This refund policy does not affect your statutory rights.
At the “sign-off” stage the Client will be presented with the completed design. Such materials will be deemed as acceptable and approved unless the Client notifies Surecube Innovation Limited to the contrary within 10 working days of the date the materials were made available. Invoices will be provided by Surecube Innovation Limited upon completion of any work undertaken. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be subject to a service charge for an amount equivalent to Bank Rate + 2% of the outstanding balance.
Surecube Innovation Limited will provide the Client with an opportunity to review the appearance and content of the Web site during the design prototype stage. The Client agrees to allow Surecube Innovation Limited to place a small credit on printed material exhibition displays, advertisements and/or a link to Surecube Innovation Limited’s own website on the Client’s website. This will usually be in the form of a small logo or line of text placed towards the bottom of the page. The Client also agrees to allow Surecube Innovation Limited to place websites and other designs, along with a link to the client’s site on Surecube Innovation Limited’s own website for demonstration purposes and to use any designs in its own publicity.
The Client retains the copyright intellectual property rights to data, files and graphic logos provided by the Client, and grants Surecube Innovation Limited the rights to publish and use such material. The Client must obtain permission and rights for the use of all information, content, images or files used on the web site and in other graphic design media that are copyrighted by a third party. Should Surecube Innovation Limited, or the Client supply an image, text, audio clip or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the Client will agree to allow Surecube Innovation Limited to remove and/or replace the file on the site without notice. The Client agrees to fully indemnify and hold Surecube Innovation Limited free from harm in any and all claims resulting from the Client in not having obtained all the required copyright, and/or any other necessary permission.
Standard Media Delivery
Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format (ASCII text files delivered on disk or via e-mail) and that all photographs and other graphics will be provided by the Client and will be of sufficient or appropriate quality print suitable for scanning or, alternatively, electronically in .gif, .jpeg, .png or .tiff format. The Client agrees to supply Surecube Innovation Limited with all necessary materials, electronic, or otherwise, required to create and complete the project, and to supply them in a timely manner. Images must be of a quality suitable for use without any subsequent image processing, and Surecube Innovation Limited will not be held responsible for any image quality which the client later deems to be unacceptable. Surecube Innovation Limited cannot be held responsible for the quality of any images which the client wishes to be scanned from printed materials. Additional expenses may be incurred for any necessary action, including, but not limited to, photography and art direction, photography searches, media conversion, digital image processing, or data entry services. Although every reasonable attempt shall be made by Surecube Innovation Limited to return to the Client any images or printed material provided for use in creation of the Client’s Web site, such return cannot be guaranteed and it is the responsibility of the Client to retain the original or a back-up copy or to employ suitable Disaster Recovery procedures.
If the Client’s Web site is to be installed on a third-party server, Surecube Innovation Limited must be granted read/write access to the Client’s storage directories, and those directories must be accessible via FTP or as required for the work to be carried out. Depending on the specific nature of the project, other resources might also need to be configured on the server. Client agrees to pass on FTP details and any other access details relating to their domain name and hosting account which the Surecube Innovation Limited requires to upload the web site if required as part of a project.
Surecube Innovation Limited cannot accept responsibility for any alterations caused by any other party to the Client’s web site once installed or launched or published. Such alterations include, but are not limited to additions, modifications or deletions. Content should not include any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. Surecube Innovation Limited also reserves the right to refuse to include submitted material without giving reason. Any images and/or data that Surecube Innovation Limited does include in all good faith, and then finds out that it contravenes these Terms and Conditions, the Client is obliged to allow Surecube Innovation Limited to remove the contravention without hindrance, or penalty. Surecube Innovation Limited is to be held in no way responsible for any such data being included.
Surecube Innovation Limited is not responsible for the backup of data on a Client’s web site unless specifically agreed in the proposal. The Client must retain copies of all content & databases required for the reconstruction of the website. Websites that need to be restored or reconstructed will incur a charge.
Surecube Innovation Limited does not warrant that the functions contained in the web design project will be uninterrupted or error-free. The entire risk as to the quality and performance of the web design project is with the client. In no event will Surecube Innovation Limited be liable to the client or any third party for any damages, including, but not limited to service interruptions caused by Acts of God or any other circumstances beyond our control, any lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate this web design project, failure of any service provider, of any telecommunications carrier, of any Internet servers, your or site visitor’s computer or Internet software, even if Surecube Innovation Limited has been advised of the possibility of such damages.
The client agrees that the client is solely responsible for complying with such laws, taxes and tariffs, and will hold harmless, protect, and defend Surecube Innovation Limited and its subcontractors from any claim, suit, penalty, tax or tariff arising from the client’s exercise of Internet electronic commerce nationally and internationally.
Web Hosting (and Email) Services
Surecube Innovation Limited can at it’s own discretion, but is not obliged to, offer domain name registration and hosting via a third party service. The Client agrees that registration of a domain name does not provide endorsement of the right to use the name. The Client is responsible for ensuring they have due title to the domain name. Surecube Innovation Limited holds no liability and the Client hereby agrees to indemnify and hold harmless Surecube Innovation Limited from any claim resulting from the Client’s registration of a domain name. The domain name is registered in the Client’s own name, address and contact details. The Client should be aware that a domain name is registered with a third party and as such the Client shall agree to fully abide by the terms and conditions set out by the third party for such services.
Client agrees to take all legal responsibility for use of third party domain name and hosting services and supplies truthful details to the third party services. The Client is liable to pay Surecube Innovation Limited for any domain name registrations and the initial set up of the hosting if it is included as part of an accepted project. Any support relating to the domain name, hosting and email services are to be made between the Client and the third party service. Any other domain name and hosting services or costs not included by Surecube Innovation Limited, including, but not limited to, further domain name registration fees, domain name transfer charges, yearly domain name renewals, hosting charges, yearly hosting renewals, hosting upgrade, extra disk space, bandwidth and any other related or hidden charges are to be paid by the Client to the third party services.
The Client agrees to pay the domain and hosting fees as soon as required by the third party. Any modifications needed to the domain name or hosting services are to be made between the Client and third party service. The Client agrees that if at any time their contact details including email address change, it is their responsibility to contact the third party and update their contact details. Failure to do so may mean that renewal invoices for the domain and hosting services are not received by the Client. Payment for domain and hosting services are to be made immediately on receipt of invoice from the third party service. Failure to comply with the payment terms may result in the Clients domain name becoming available to another party and/or the web site and email services becoming unavailable. Surecube Innovation Limited reserves the right without notice to cancel, reject or refuse work with domain names or hosting services without reason for such rejection or refusal. Client agrees to be liable for their use of the domain name, hosting and email services with the third party and hereby agrees to indemnify and hold harmless the Surecube Innovation Limited from any claim resulting from the Client’s publication of material and use of the domain name, hosting and email services. Client agrees to take full responsibility for all usage of the domain name, hosting and email services and to fully abide by the terms and conditions set out by the third party for such services.
Spamming & hacking
Surecube Innovation Limited is not responsible for the loss or damage of data as well as spamming originating from a Clients’ Website due to hacking attack.The Client will be held responsible for all the content in their website and for any claims or damages resulting from its content.
Surecube Innovation Limited will not be responsible for any damages your business may suffer. Surecube Innovation Limited is not liable for any consequences or financial losses such as, but not limited to, loss of business, profit, revenue, contract, data or potential savings, relating to services provided. Surecube Innovation Limited makes no warranties of any kind expressed or implied for services we provide. Surecube Innovation Limited disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, copyright infringements, security infringements, non-deliveries, wrong delivery, and any and all service interruptions caused by Surecube Innovation Limited and its employees or third parties. Surecube Innovation Limited reserves the right to revise its policies at any time. We reserve the right to cancel your services at any time without notice. We reserve the right to amend and update these Terms and Conditions at any time without notice. Surecube Innovation Limited endeavours to provide a web site within given delivery timescales to the best of it’s ability. However, the Client agrees that Surecube Innovation Limited is not liable for any claims, losses, costs incurred or compensation due to any failure to carry out services within a given delivery timescale. The Client agrees Surecube Innovation Limited is not liable for absence of service as a result of illness or holiday. On handover of files from Surecube Innovation Limited to Client, the Client shall assume entire responsibility in ensuring that all files are functioning correctly before use. Should Client goes into compulsory or involuntary liquidation or cannot pay its debts in the normal course of business, Surecube Innovation Limited reserves the right to cancel forthwith any projects and invoice Client for any work completed. There are laws and taxes which affect Internet ecommerce. Client agrees that it is their responsibility to comply with such laws and will hold harmless, protect, and defend Surecube Innovation Limited and its subcontractors from any claim, suit, penalty, tax, or tariff arising from the Client’s exercise of Internet ecommerce. Surecube Innovation Limited may from time to time recommend to the Client that updates are needed to their site to comply with, including but not limited to, new legislations, software releases and web standards. Surecube Innovation Limited reserves the right to quote for any updates as separate work. Client agrees Surecube Innovation Limited is not liable for any failure to inform or implement these updates to their site. Client agrees that it shall defend, indemnify, save and hold Surecube Innovation Limited harmless from any and all demands, liabilities, costs, losses and claims arising from omission to inform or implement these updates.